Refund policy

We want you to love your Muse de Parfum fragrance. If something isn't right, we're here to help.

 

Returns and exchanges

We accept returns and exchanges within 30 days of delivery. Items must be unused, in their original condition and in their original packaging. To start a return, contact us at musedeparfum@gmail.com with your order number. Buyers are responsible for return shipping costs and any loss in value if an item isn't returned in its original condition.

 

Personalised bottles

Personalised (custom name) bottles are made to order and are final sale. They can't be returned or exchanged unless they arrive damaged or incorrect.

 

Damaged or incorrect items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo of the item and packaging, and we'll make it right with a replacement or refund.

 

Refunds

Once we receive and inspect your return, we'll notify you and, if approved, issue a refund to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

 

Questions

Email musedeparfum@gmail.com or call 587-968-1771 and we'll be happy to help.